3 Things Every Hotel Referral Program Should Include
A hotel referral program and Hotel
marketing techniques is a great
way to get customers excited about your hotel. However, if you have a system
that’s not fully developed or lacking any kind of real value, it’ll only hurt
your success in the long run.
Instead, you should create a hotel
referral program that not only builds loyalty, but also inspires customers to
get others involved. That said, here are 3 things every hotel referral program
should include:
1. An Easy Way to Sign Up
Accessibility is everything, so
make sure that you give your customers an easy way to sign up for your hotel
referral program.
This means using a system that
collects their email and phone number, along with their name and location. Of
course, you can write this info down into a master log or spreadsheet, but a
fun tool to consider that easily collects basic contact information is a hotel photo booth
called BuzzyBooth.
In addition to collecting customer
data, BuzzyBooth also gives customers a fun, memorable snapshot of their stay,
which customers can send to themselves and then post it on social media. So in
one device, you get an easy way to sign people up for your hotel referral
program, as well as turning them into brand advocates that promote the success
of your hotel.
2. An Attainable Point System
Once you figure out the best way
to get customers signed up, your next move is to ensure that you have an
attainable points system for customers to cash in on.
For example, you can’t have a
hotel referral program where point benchmarks or rewards are so far out of
reach—-no one will want to participate if that’s the case. So, in order to hook
customers right away, it’s always best to offer low hanging fruit to start.
This means offering some kind of reward that comes from just passing long a
single hotel referral or giving customers a large boost in points for the first
5 people who use their referral code when they book a room.
Instantly, a customer receives the
value aspect of the hotel referral program, which then inspires them to stay
involved when they see that they’re close to booking a free night’s stay or
getting a major discount on a room.
3. Make Your Hotel Referral Program Shareable
Lastly, make your hotel referral
program shareable.
You can’t rely on email addresses
and referral codes alone. In this day and age, you have to make things
shareable to the point where someone can easily Tweet, use Facebook, or share a
code to Instagram with the click of a button. With that in mind, on your
website or mobile app, be sure to include some kind of shareable system that
makes sending hotel referral program info to other people a simple task for the
consumer.
There are tons of plug-ins available that website hosts can include to instantly share info to social
media. And with that technology, it only enhances your reach to other
demographics, which can then grow your hotel referral program to the greatest
amount of people out there.
Build a Hotel
Referral Program that Works
There are lots of cool campaigns
and ideas you can use to build a hotel
referral program that works.
Just be sure to follow these three
rules and adapt to any changes accordingly. However, as long as you’re flexible
and focused on bringing customers value, you should have no problem building a
network of steady referrals.
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